Video Products is committed to providing our customers with high quality products that are easy to use. Our confidence in all of our products is such that we offer a one (1) year warranty. VPI's sole obligation under this warranty is to, at its option, replace or repair free of charge any defective parts in a product. This warranty applies only on the condition that the product has been installed, maintained and operated under the conditions of normal use. The provisions of this warranty shall not apply if, in VPI's judgement, the product has been subject to misuse or neglect, improper installation, damaged in an accident, or repaired or altered in any way that adversely affects its performance or reliability.
If not completely satisfied, undamaged products may be returned within (30) thirty days from the date of purchase for a full refund. Older or obsolete products, custom units or cables are not returnable. Please call for a return authorization number. REPAIRS: The warranty period on all repairs is (60) sixty days from the date of repair.
In the event of operational difficulties with an VPI product, technical support is available 8:30-5:30 EST. The number is 800-626-7801 or 330-562-2622.
Video Products maintains the strictest standards of quality. Our products are tested to function with a broad range of computers and monitors. With the constant change in technology, however, it is impossible to guarantee 100 percent compatibility.